Local insurance agents can be key to customer satisfaction, even in an age of technological disruption.
Investors who see an opportunity to disrupt insurance are pouring money into startup companies. But there’s still plenty of room for the human touch of local insurance agents.
One of the most promising startups, Hippo, is raising $25 million for home insurance, TechCrunch reports. According to the tech business news site:
From life to autos to rentals to theft, just about every insurance category is seeing “disruption.” One of the emerging leaders in the home insurance market is Hippo, which is raising a $25 million Series B round. This brings the company’s total funding to $39 million since it was founded three years ago. Comcast Ventures and Fifth Wall are leading the round,.
“There’s a need to start bringing the focus on the customer,” said Assaf Wand, Hippo’s co-founder and CEO. He touts a fast-and-easy service that can get you signed up for insurance in just 60 seconds…
…Hippo’s policies are underwritten by many of the existing insurance giants, and the company takes a commission on granted insurance plans.
The rise of companies like Hippo could be a welcome development for some consumers. But others expect a much more personal touch, as Patrick Wraight points out in Insurance Journal, writing, “I know that I’ve spent enough time trying to interact with bots, robocalls, FAQs, and other non-person customer service interactions that sometimes, I just want to press 0 and get a person on the phone. I’m not the only one that likes to talk to a person. In fact, I have avoided chatbots and robocalls by just sending a message directly to a customer service agent.”
For those who want the best of all possible service, the local insurance agents at Seeman Holtz Property & Casualty can help.
At Seeman Holtz Property and Casualty, we believe in providing each individual with not only the right insurance, but with the right service to meet your needs. We are an independent Boca Raton based national insurance agency offering major insurance carriers across the country, featuring all lines of personal and commercial insurance with unrivaled attention to client service.